Document cross_post param on Reply to a Ticket endpoint#442
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markdennis22 wants to merge 1 commit intomainfrom
Open
Document cross_post param on Reply to a Ticket endpoint#442markdennis22 wants to merge 1 commit intomainfrom
markdennis22 wants to merge 1 commit intomainfrom
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Add cross_post boolean property to admin_reply_ticket_request schema across all API versions (2.10-2.15, Unstable). When set to true on a note message type, the reply is cross-posted to all linked conversations on back-office tickets. Closes intercom/intercom#432971 Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
ellicenelson
approved these changes
Apr 10, 2026
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Why?
The Reply to a Ticket endpoint supports a
cross_postboolean parameter that cross-posts notes to all linked conversations on back-office tickets, but this was never documented in the API spec. Reported by the Knowledge team and confirmed via codebase investigation.How?
Added the
cross_postboolean property to theadmin_reply_ticket_requestschema and a corresponding request body example across all API versions that have the ticket reply endpoint (2.10–2.15 and Unstable).Generated with Claude Code